Insurance and Billing FAQ
Thanks for checking our website! Here are some answers to our most common Frequently Asked Questions for Insurance and Billing.
If you have a question that is not addressed here, please contact us and we will be happy to assist you!
When can I pre-register for delivering my baby?
Please go to the Pre-admission testing offices on the 3rd floor of the main RMC hospital (the main floor), and ask to pre-register for maternity, and they will collect your information.
What hospitals do you use for surgery?
RMC Anniston, Stringfellow, Oxford Surgery Center, Riverview in Gadsden.
Is the 3D/4D ultrasound option covered by my insurance?
Sorry, this is elective and is not covered by insurance. Our out of pocket charge for this special ultrasound is very competitive, at $119.00. This includes a DVD+RW to record the 20 minute ultrasound, a CD-ROM to store pictures that can later be uploaded to a computer or taken to a photo center to print out, and many ‘hard copy’ pictures printed for you immediately! Please make sure you discuss this with Dr. Richmond if you know that you would like it performed. This ultrasound can only be done between the fetal gestation of 28-32 weeks. Further, then 32 weeks, we cannot guarantee good images of your baby.
Will my insurance cover my surgery?
Before calling to schedule your surgery, our surgery schedulers will verify your insurance coverage so that they can give you that information when they call you.
It is recommended that you confirm the information we provide you with your provider, to make sure there are no errors.
Do you accept my insurance?
We accept all major private insurances, such as Blue Cross, United Health Care, Aetna, Cigna, Humana, and others, and government insurances such as Medicare, Medicaid, AllKids, Humana, and Tricare. If by some rare chance we do not accept your insurance, and you would like to see Dr. Richmond, please contact us so that we can apply to be on your plan!
Do you accept Medicaid?
Yes. We accept ‘Pregnancy Medicaid. Even if you have full Medicaid, you must apply for Pregnancy Medicaid. Pregnant Medicaid patients will need to call (855)288-8364 for the next steps in accessing your maternity care with us.
We accept ‘Full Medicaid.’ If you have Medicaid and are NOT pregnant, you must know if you have Medicaid Plan First, or FULL Medicaid. Medicaid Plan First only covers FOUR visits per year, to include a yearly exam with pap smear, or birth control problems. We DO accept Plan First as well, but only for those indicated reasons.
Why did I get a bill the first month, but not the next month?
We send out bills every other month. Bills are turned over to collections after 6 months, which would be 3 statements.
Why did I receive a call about my bill, but I never received a statement?
Please contact our office. Perhaps we don’t have your correct billing address.
Why did I receive a bill for services I thought my insurance would cover?
Please remember that, despite having one or more health insurance policies, we are governed by the policies. Sometimes co-pays must be paid, and/or deductibles met. We try to identify these at the time of service, but that is not always possible. Please contact our office is you feel any bill is in error!